General Questions

Go to the registration page. Choose between Trade Account Application OR a 30 day credit account Credit Account Application for which you need to download & fill in a credit application form. Or simply Register with your name, email address and a password of your choice to buy now without opening a trade account or start shopping and then check out as a Guest.

You have received an email from sales@whizzle.it entitled Whizzle Ltd-Account Activation. Click on the text that says this link occasionally this will not work depending on your settings in which case you need to copy and paste the URL.

Now all you have to do is enter a password of your choice in the Password box and then reenter the password in the confirm box and click on submit. Your account is then set up on the email address you have used.

You need to be logged into your account to see your prices. Go to the tab at the top of the page and click on customer login. Enter the email address that you registered with and your password in the boxes and click on login now. Now the prices you see are your trade prices.
Go to the tabs at the top of the page and click on Login, then click on the Forgot your Password link. Enter the email address that you registered with and click on Submit, you will then receive an email with instructions on resetting your password.
Because of updated security levels on our site your password needs to be reset, please note that your password needs to contain a mixture of capitals and lower case letters and numbers and symbols and be at least 6 characters long. We apologise for this inconvenience but it is for your protection.
Please make sure that you enter the new password confirmation exactly as you entered the password. Also please remember that your new password needs to contain a mix of capitals and lower case letters and numbers and symbols and be at least 6 characters long.
You can now view more details such as where the order was sent to, order status and invoice numbers. You can also click through to see details of a product that you have previously bought. You can search your previous orders by product to see when you last ordered it etc.
If you leave your basket for 20 minutes and don't do anything on the site then anything that was in the basket will disappear, please make sure that you save your basket regularly.

Delivery

Free next day delivery is available to most mainland UK postcodes on orders over £69 ex VAT see Delivery for specific postcodes not included
Next day delivery to mainland UK postcodes for orders under £69 is £5.95 if you place the order yourself on the web; and £7.50 when you order through your account manager/by fax/by email

Credit Card Payment Issues

This is most likely due to a problem with our online payment service with a problem at their end. Please try putting through the order in half an hours time. This error is out of our hands and we have to wait for it to be up and running again for card payments to work.

Have you entered the card number correctly?

Have you entered the correct cardholder name?

Have you entered the correct security code and end date?

Have you entered the correct address

If yes to all of the above, please contact us

Account Issues

This error is normally returned when the order placed exceeds your credit limit or there is an outstanding invoice. You can also look at your account details via the account details tab at the top of the page and then under the Page Links click on View Account Details. There you can see your credit limit , current balance and current credit. Please call or e-mail us for more information.
You can look at your past orders via the account details tab at the top of the page and then under the Page Links click on View the Orders I have made. There you can see what you have bought before.
Log in to your account via the login tab at the top of the page. Then click on the Account tab at the top of the page and then click on Order History. There you can see your orders. You can then either add individual items to the basket or you can click through to the product page to see more details including your current pricing and add the quantity you require to the basket. You can also see related products and click through to the product category to view similar items.
Log in to your account via the login tab at the top of the page. Then click on the Account tab at the top of the page and click on Saved Baskets. There you can see any baskets that you have saved and review before activating the basket. You can either select which basket you want to add to a new shopping cart by clicking on Activate Basket or just add individual items to the basket. You can also click on individual products through to the product page to see more details including your current pricing and then review and add the quantity you require to the basket. You can also see related products and click through to the product category to view similar items. Please note that if you activate a saved basket you need to do this before adding any extra items you might want to the basket.

COSHH and Technical Data Sheets

Go to the product on the website, make sure that you click through until only the one product you require is showing. You will then see after the Description a section called Datasheets here you will see the COSHH sheet for the product, click on this pdf file to download and open.
Go to the product on the website, make sure that you click through until only the one product you require is showing. You will then see after the Description a section called Datasheets here you will see the technical data sheet for the product, click on this pdf file to download and open

Contacts

Business Hours

  • Monday-Thursday: 8.45am to 5.15pm
  • Friday: 8.45am to 4.45pm
  • Saturday-Sunday: Closed

So, whether you are

  • Fixing it
  • Clipping it
  • Sealing it

Whizzle it